Return Policy & Warranty
CONDITIONS OF RETURN and WARRANTY
GENERAL RETURN PROVISIONS
Any complaints relating to the external characteristics of the Products or their packaging that are not attributable to damage deriving from transport (apparent defects) must be notified in writing to TACTICAL GEAR SRLS, under penalty of forfeiture, within 7 (SEVEN) days from the date of delivery. by the carrier (borderò).
Any complaints relating to defects not identifiable through a diligent check upon receipt (hidden defects) must be notified to TACTICAL GEAR SRLS in writing, under penalty of forfeiture, within 7 (SEVEN) days from the date on which the Customer discovered or would have had to discover the aforementioned hidden vices. In any case, the action expires within one year from the date of delivery by the carrier of the Products to the Customer.
Return requests must be sent in writing to the email firstname.lastname@example.org, indicating the item and the sales order number issued by our portal store.micheleb34.sg-host.com or shop.micheleb34 .sg-host.com
Requests for returns relating to items purchased for more than 12 months for which VAT cannot be recovered will not be taken into consideration under any circumstances, as indicated pursuant to art. 26 of Presidential Decree 633/1972 in paragraph 3.
No Product can be returned by the Customer without the prior written authorization of TACTICAL GEARL SRLS; this authorization will not in any case imply any acknowledgment of the reported defects.
The return authorization will automatically expire if the return is not received within 30 days of its receipt;
The return must absolutely bear the relative authorization number.
These Products must arrive at the TACTICAL GEAR SRLS warehouse accompanied by a document that must indicate the details of the invoice relating to each individual Product for VAT purposes pursuant to art. 26 of Presidential Decree 633/1972 in paragraph 3. In no case, returns of materials will be accepted if not returned intact, in their original packaging, intact, and without stickers or labels other than the original ones. Shipping costs will always be charged to the customer.
In the absence of authorization or a reference to a valid authorization number – or a return that is not intact or non-compliant – in terms of quantity and quality – with what is authorized, the return will be rejected.
Our agents are absolutely not authorized to collect returns.
RETURN CLAUSES BY ACCREDITATION
In cases not provided for in article 1), any authorization to return by credit will take place by applying a reduction of 15% from the invoice price paid by the customer for administrative costs.
Return requests for credit, not attributable to TACTICAL GEAR SRLS, for amounts below € 50 will not be taken into consideration given the high management costs.
For any returns for credit, the quantities that will be authorized must be in original packaging, otherwise they will be rejected.
All returns for credit, even if authorized in writing, must reach us in Free Port otherwise they will be rejected to the sender.
The Credit Note will be deducted automatically by our Data Processing System from the next Customer’s purchase invoice for a higher amount. Please note that, pursuant to the general conditions of sale of TACTICAL GEAR SRLS, the Customer cannot make exceptions in order to avoid or delay, even partially, the payment of invoices to TACTICAL GEAR SRLS. Therefore it is strictly forbidden for the Customer to unilaterally offset the amounts of the credit notes issued by us with what is still due. This form of compensation is, to all intents and purposes, equivalent to insolvency.
In the cases provided for in article 10) the invoice amount must be higher than the credit note amount, otherwise it will be deducted from the next higher invoice. In all other cases partial accreditation is allowed.
RETURNED FOR REPLACEMENT
The return request for replacement must concern the same product code and the type of defect must be specified.
The return for replacement is authorized only in the cases provided for in article 1).
Any replacement of the product will take place after the proven defectiveness of the product.
RETURNED FOR REPAIR
For products for which the warranty period has expired, all costs relating to replaced components and labor will be charged.
Without the indication of the type of defect we will not be able to proceed with the repair.
For all TACTICAL GEAR products, the warranty is to be considered for LIFE, for products resold on the store.micheleb34.sg-host.com or shop.micheleb34.sg-host.com portal, the manufacturer’s warranty is valid as per legal provisions. .