Terms and conditions of use

Terms and Conditions

Obligations of the buyer

The buyer is strictly forbidden to enter false and / or invented and / or fantasy in the registration process necessary to activate against him the process for the execution of this agreement of sale and further communication, the data and email must be only the real personal data and not third parties.

Orders

Orders must be placed through our website. Payment can be made by NEXI (Visa, Mastercard, American Express credit cards), bank transfer in advance or cash on delivery. Email orders will only be accepted from shops in the sector. In this case payment and delivery will be agreed separately. All payments will be made in favor of TGI of Michele Belletti is responsible for sales operations on the shop TACTICALGEAR.IT
For those who buy from abroad we accept payment by PayPal and Bank Transfer in advance. Orders will be processed only if the goods are fully available unless otherwise agreed in writing.

NEXI

Our website connects to the Nexi service in a secure way, through SSL certificate.
The customer can pay TACTICALGEAR.IT with all major credit cards: Visa, Mastercard, American Express. The goods will be shipped only after verification of payment.

Cash on delivery

The maximum value accepted for this type of payment is € 500,00. The courier will only accept exact sums corresponding to the amount of the order (no refund of change).

Bank transfer

The goods will be shipped only after verification of payment. If we do not receive the payment within a week we will send a reminder by email. After one week from the reminder, if we do not receive payment, we will cancel the order.

Shipping

Shipments are made with Express Courier that guarantees delivery in 24/48 hours in Italy (in working days if the goods are available). In 4/5 days for foreign countries (in working days if the goods are available, excluding customs handling time). Shipping costs are not included in the price of the products, they involve a cost defined according to weight, volume and destination. These costs will be displayed in the shopping cart at the moment of the online purchase and will be charged at the moment of the payment.

The company TGI di Michele Belletti reserves the right to ship the ordered goods from 5 to 10 working days from the moment of receipt of the order, these times vary depending on the manufacturer and the products chosen. If this time should be exceeded, the customer will be contacted to allow him to confirm or cancel the order. In all cases, after placing the order, the customer will be notified by email on the estimated delivery time and at the time of shipment will receive a tracking number to monitor the status of the shipment directly from the Courier website.

If the package is not intact, or damaged or with obvious signs of tampering should be noted to the courier and absolutely sign the waybill by adding the words 'WITH RESERVE'. This allows you to protect yourself if you were to find any kind of anomaly after opening the package. Only in this case the customer must report the incident by fax to the local office of the courier and for information to TGI di Michele Belletti.

It is necessary that there is someone to pick up the package at the moment of delivery.

Fiscal invoice

The fiscal invoice must be requested using the "notes" field available at the moment of the order. Please indicate all the data of the owner. The invoice will be inserted inside the package.

Responsibility and shipping risk

Although the retailers on our site are always at the service of customers, TACTICALGEAR.IT can not guarantee that the delivery dates indicated will be respected, as it can not influence in any way on delays due to the manufacturer and / or the shipping company or force majeure.

Under Article. 63 paragraph 1 Consumer Code, the risk of shipment remains with the seller until delivery of goods to the customer consumer. The risk passes immediately to the customer only in the event that the carrier was chosen directly by the customer outside of those proposed at the time of purchase.

In any case, any damage to the packaging/packaging of the Products must be immediately contested by you by means of a written control reservation on the proof of delivery. It is understood that, once signed the delivery document without any dispute, you will be precluded from any exception regarding the external characteristics of what has been delivered.

Delivery times

Delivery times are expressed on the card of each product, where there is a custom product will be care of TGI Di Michele Belletti to inform the customer of the timing of processing the order, delivery times of custom products may vary due to the need to find material not in stock.

Order cancellation

ORDERS WITH CUSTOMIZED PRODUCTS
TGI di Michele Belletti reserves the right to cancel or not the orders with customized products, since products are generally custom-made, in case there is an order containing also NON-CANCELLED products, TGI will issue an immediate refund only on the latter.

It is considered an order with customized products, when there is a product with a color different from BLACK, FDE FALL, OLIVE DRAB and COYOTE BROWN or whenever there is a request from the customer to modify the product.

IN ANY OTHER CASE

The customer may request the cancellation of the order by sending an email to customer@tacticalgear.it, within 48 hours after the order. The company reserves the right to verify the applicability of the cancellation. In case of acceptance and in case of advance payment, the refund will be made as soon as possible and in any case no later than 30 working days from the date of receipt of the communication.

Withdrawal, return and refund

In order to exercise the right of withdrawal, the Customer shall inform TGI di Michele Belletti by using the appropriate Product Return procedure, or by contacting the Customer Service of this site. The declaration of wanting to exercise the right of withdrawal must be explicit.

- The consumer must return the goods or deliver them to the seller without undue delay and in any case within 14 days from the date on which he communicated to the seller his decision to withdraw from the contract.

- The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

- the seller shall refund the full amount paid by the consumer customer within 14 days of receipt of the notice of withdrawal; the refund may be withheld beyond 14 days only until the consumer provides evidence that the goods have been returned or until the goods have been received by the seller.

Returned products must not be worn, washed or altered and must be returned with all original labels, packaging and accessories received with the order.

The costs of returning the goods will be borne by the customer, the packaging must be in good condition.

Exceptions to the right of withdrawal

The right of withdrawal is not provided for the supply of:

  • Any goods that are not prefabricated, produced according to an individual choice or decision of the consumer, custom-made or clearly personalized, the supply of goods that are likely to deteriorate or expire quickly.
  • Sealed goods which are not suitable for return for reasons of hygiene or health protection and have been opened after delivery.
  • Goods which, after delivery, are by their nature inseparably mixed with other goods.

International taxes and customs duties

Within the European Union:
There are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.

Outside the European Union:
Shipments to destinations outside the European Union may be subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who shall pay the amount due to the forwarding agent or to the competent authorities.

Failure to clear customs:
It is up to the customer to ensure that the package is cleared through customs, to provide all the necessary information and / or pay the relevant fees.

Jurisdiction

Any dispute relating to the application, execution, interpretation and breach of the online sales agreements obtained through the website www.tacticalgear.it is subject to Italian jurisdiction; these general conditions refer, for all that is not expressly provided therein, to the Consumer Code from Articles 49 ss. of Legislative Decree 206/2005 as amended by Legislative Decree no. 21/2014.

We inform the Consumer residing in Europe that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve in a non-judicial way any dispute relating to contracts for the sale of goods and services entered into online and/or arising from the same. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this website. The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr

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